Privacy Policy

Introduction

Welcome to arzuio, a product of Farvix LLC ("we," "us," or "our"). We operate the arzuio mobile application and website (collectively, the "Service"), which provides mobile top-up and eSIM services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Service.

Information We Collect

We collect information you provide directly to us, as well as information generated automatically when you use our Service.

Information you provide:

• Account information — name, email address, phone number, and password when you register.
• Payment information — billing details processed securely through our payment provider (Stripe). We do not store your full card number.
• Transaction data — recipient phone numbers, operator selections, amounts sent, and top-up history.
• Communications — messages you send us via email or support channels.
• Waitlist information — email address if you join our pre-launch waitlist.

Information collected automatically:

• Device information — device type, operating system, and unique device identifiers.
• Usage data — pages visited, features used, timestamps, and interaction patterns.
• Log data — IP address, browser type, and error logs.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the arzuio Service.
• Process transactions and deliver mobile top-ups and eSIMs.
• Send you transactional notifications (receipts, confirmations, alerts).
• Respond to your comments, questions, and requests.
• Send product updates, launch notifications, and promotional content (you may opt out at any time).
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Comply with legal obligations.
• Improve our Service through analytics and user research.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers — third-party vendors who assist us in operating our Service (e.g., Stripe for payments, Reloadly for top-ups, Airalo for eSIMs, Supabase for infrastructure). These partners are contractually obligated to protect your data.
• Legal compliance — if required by law, regulation, or valid legal process.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.
• Protection of rights — to protect the rights, property, or safety of Farvix LLC, our users, or the public.

Data Security

We implement industry-standard security measures to protect your personal information:

• All data is encrypted in transit using TLS (Transport Layer Security).
• Sensitive data (including authentication tokens) is stored using Expo SecureStore — never in plain AsyncStorage.
• Payment processing is handled by Stripe, which is PCI-DSS compliant.
• We conduct regular security reviews of our infrastructure.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Transaction records are retained for a minimum of 5 years to comply with financial regulations. You may request deletion of your account data at any time (subject to these retention requirements) by contacting us at info@arzuio.com.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate or incomplete data.
• Deletion — request that we delete your personal data (subject to legal retention requirements).
• Portability — request your data in a structured, machine-readable format.
• Opt-out — unsubscribe from marketing emails at any time via the link in any email or by contacting us.
• Restriction — request that we restrict processing of your data in certain circumstances.

To exercise any of these rights, contact us at info@arzuio.com. We will respond within 30 days.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your experience. These include:

• Essential cookies — necessary for the website to function properly.
• Analytics cookies — help us understand how visitors interact with our website (e.g., page views, traffic sources).
• Preference cookies — remember your settings and preferences.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

If you believe we might have any information from or about a child under 13, please contact us at info@arzuio.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date at the top. For material changes, we will also send a notification to the email address associated with your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: